FAQs

Yes, we provide free estimates for all our services. Please contact us to schedule a time for an assessment.

We accept Cash, checks Zelle, Venmo.

Once the job is completed, we’ll notify you so you can step outside and inspect our work. If you're satisfied with the results, you can then make the payment using your preferred method. We accept various payment options for your convenience.

Payment is due upon completion of the job, unless you prefer to pay in advance.

Our availability can vary depending on the season, with spring and late fall being particularly busy. To ensure you get your preferred time, especially if you have a specific date in mind or an upcoming event, it’s a good idea to schedule early. However, we always strive to accommodate your needs. If you don’t see an available slot online, give us a call—we’ll do our best to fit you in at your preferred time.

We’re happy to work with you to reschedule, and we currently do not charge any cancellation fees. If you need to reschedule or cancel an appointment, we greatly appreciate as much advance notice as possible so we can adjust our calendar accordingly.

Most of our services aren’t affected by the weather, so we rarely need to cancel appointments due to it. However, in cases of freezing temperatures or high winds that might prevent us from safely accessing roofs or using ladders, we’ll notify you and work on rescheduling to a more suitable date

For roof, gutter, exterior window cleaning, and pressure washing services, you don’t need to be home. However, for interior window cleaning, we do require you to be present or provide us with permission and access to enter your home.

• Parking: Please inform our crew of the best place to park, if necessary.

• Clear the Area: Ensure the area around your home is free of obstacles, including vehicles, outdoor furniture, decorations, and potted plants. For interior window cleaning, please make sure the window panes are accessible. Our technicians can move a few small items, but if window sills are cluttered or valuable objects are in the way, they are instructed to skip those areas rather than attempt to move anything.

• Notify Neighbors: If the service might affect your neighbors, it’s a good idea to let them know in advance. If we need to access their property to complete the work, we appreciate it if you notify them beforehand.

• Secure Pets: Please ensure pets are kept away from the service area during our visit.

• Special Instructions: If you have any specific instructions or concerns, please share them with our crew when they arrive.

1. Clear Window Sills & Surroundings: Please remove any objects, plants, or obstructions from window sills and the surrounding area. For interior window cleaning, we need clear access to the window panes. While our technicians can move a few small items, they are instructed to skip areas with cluttered or valuable objects rather than attempt to move them.

2. Provide Access: Ensure that any locked or secured windows are accessible by providing keys, codes, or other necessary access.

3. Special Window Instructions: If any windows require extra care or have unique features, please inform our team beforehand.

4. Leaky Windows or Doors: If you know or suspect that any windows or doors might leak when exposed to water, please let us know in advance.

1. Clear Access Areas: Please remove any items from the areas to be cleaned to ensure our team has uninterrupted access.

2. Secure Windows and Doors: Ensure all windows and doors are securely closed to prevent water or debris from entering your home. For example, when cleaning roofs, our leaf blowers may send debris towards open windows, so please double-check that they are closed before our arrival.

3. Trim Vegetation: Trimming bushes, trees, and plants near walls can help facilitate easier access for our technicians.

4. Protect Delicate Plants: While our services use biodegradable solutions that are safe for the environment, if you have delicate plants, please let our technicians know so they can take extra precautions to protect them.

We do our utmost to make sure that nothing gets damaged during the performance of our services, however, accidents do sometimes happen. Our normal policy when this happens is to notify the homeowner as soon as possible. From there, we will help assess responsibility for the damage, and what can be done to fix it. It is not unusual for us to encounter properties where something is broken before we arrive, or that breaks under normal contact due to accumulated wear and tear. Examples include scratches on glass panes, roof shingles that come loose, drains that are clogged, etc. If something breaks due to our technicians negligence however, then we will normally either fix it, or pay for it to get fixed. If something breaks due to wear and tear however, we have a list of other vendors that we trust and can recommend if you want to have it fixed.

If you are not satisfied with the service, you may reach us at 415-542-6998 or email us at Pristineproo@gmail.com

If you are not happy with the service for any reason, we always want to hear about it. We will come back out again as soon as possible to fix whatever issue there is, free of charge.

Yes, we offer seasonal reminders via email and/or text, and also recurring maintenance plans. Please contact us for more information.

Our office will call the day after the services are completed to ask for feedback. You may also leave a review on our Google or Yelp page. You can also contact us 415-542-6998, or at Pristineproo@gmail.com